Frequent referencing and booking queries
My hirer has an EU, or foreign licence, and they cannot do a licence check online, what can they do?
You can find out whether your hirer is eligible to drive in Great Britain by using the Government’s online tool here: gov.uk/driving-nongb-licence.
Currently, EU licence holders under 70 years of age, living in the UK for longer than 12months, who meet all the criteria mentioned above will be covered as standard.
If they have an EU driving license and have been living in the UK for less than 12 months but can supply two proofs, as described below, plus their passport, they are covered as standard.
Anything outside of the above must be referred to the insurers.
The hirer has paid for the rental but won’t be driving, do we need to take a payment from the actual driver?
Yes. Payment via a cleared & traceable method must be obtained by the primary driver unless otherwise agreed by the insurers.
The hirer has points on their license. What are the rules for hiring my vehicle?
- It depends on the number of points and the number of offences.
- If you have any ban or disqualification this will need to be referred.
- If you have 9 points on your license for three x 3-point offences an additional £500
- excess will apply.
- If you have a single 6 point offence (MS90, IN10) this will require a referral.
- Two x 3 point offences or anything less than 6 points are covered as standard.
- One 4 point offence covered as standard
My hirer’s driving license has expired and is in the process of being renewed
Our insurers have pre-authorised the following to be suitable as per the Driver Referencing requirements:
- Valid DVLA licence check
- Copy of passport
- 2 proofs of address
What documentation must you provide?
- Copy of the photo card drivers’ licence (address & ID must be up to date)
- Two proof of address from separate sources
- Cleared a traceable security deposit (BACS, Credit/Debit Card, PayPal, etc.)
Additional criteria:
- Must meet the specified age limits (21-79 years) and have at least 2 years driving experience (Full UK, EU, AU, US, CA, NZ & SA licence types).
- Two, 3 point convictions are acceptable (i.e. 2x SP30’s, 3pts each) without referral.
- Single 4 point offences are acceptable without referral and subject to standard terms.
- Single 6 point SP30, SP50 and CU80 convictions are acceptable subject to a £1000
excess (£1650 for motorhomes). All other 6 points+ offences will require referral to the insurers.
- No more than one fault or outstanding incident/claim in the last three years.
Proof of address
You must provide a total of 2 proofs of address from the following:
- Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement)
- Broadband/Landline • Council tax • TV licence • Bank Statement • Credit card bill / statement
- Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student loan
- Shotgun licence • Payslip • Mobile Phone Bills • Pension letters • Car Finance Statement
- Loan Statement • Property deed
An annual council tax bill will be accepted. All other documents must be dated within
90 days of the hire date. The address & name on your licence must match both documents.
What is declined?
Any document relating to insurance and any document that does not meet the above
mentioned criteria – please contact us if you are unsure. (further criteria may apply).
Is there an insurance excess to pay in the event of an accident?
Yes, all our cars and vans have a standard excess of £650 and our motorhomes have an excess of £1250 which is payable upon return of the vehicle. Please note that there may be additional excess if you do not meet our standard hirer conditions as mentioned above.
If the damage is less than the excess, we will refund the difference.
WHAT IS THE DIFFERENCE BETWEEN BABY, BOOSTER AND CHILD SEATS?
BABY SEATS: 0KG – 13KG
Age: Babies from birth to 15 months
Attachment: Place the seat facing away from the direction of travel
Placement in the vehicle: Can be mounted on any seat
Please note: If the baby seat is positioned on the front passenger seat, the airbag must be disabled
CHILD SEATS: 9KG – 36KG
Age: Infants aged 9 months to 6 years
Attachment: In the direction of travel
Placement in the vehicle: Can be mounted on any seat
BOOSTER SEATS: 15KG – 36KG
Age: Children aged 4 to 12 years
Attachment: Place the seat facing the direction of travel
Placement in the vehicle: Can be attached to any seat
Please note: We cannot ensure your chosen child seats will be available for booking. We will, however, do everything we can to guarantee they are in stock before your arrival.
